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Home Page | Buy-on-Line Index Page
Buy-on-Line Information and Tips
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placing an order Who can place an order How to place an order Setting Internet Explorer to remember your check-out form information Method of payment Shipping charges and sales tax Shipping Time Security and Privacy Statement Terms and conditions of sale |
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| About placing an order | |
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Most of our products can be
ordered on-line directly from this web site. When viewing the main page of a
product, look for a Buy-Now link, just below the page title. If there
is such a link, click on it to open the Web Shop page for the product. Orders are automatically confirmed with a detailed order acknowledgement, sent almost instantly by e-mail to both the purchaser and vendor. Like other types of order, on-line orders are reviewed and processed manually by ROTRONIC. We will contact you if anything appears to be unclear or missing. Shipping charges and applicable sales tax will be added to your order at the time of shipment. We hope that many of our customers will find this
service both convenient and easy-to-use. Naturally, you can still place your
order and communicate
with us as before. |
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| Who can place an order | |
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Customers with a billing and shipping address both within the United States and Puerto Rico can order on-line. Sorry, but we cannot accept at this time on-line orders from other locations.
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Most products featured on our web site have their own "Web Shop" page. This page can be accessed from the main page of the product. In the product main page, look for the "Web Shop" link at the top of the page. Clicking on this link opens the on-line ordering page for the product. Each Web Shop page has two kinds of buttons: "Add to Cart" and "View Shopping Cart" Each individual product that can be ordered from the Web Shop has its own add-to-cart button. Depending on the product, options may be available for you to select from a drop down list. Clicking on the add-to-cart button adds the product to your shopping cart and also opens the shopping cart. With the cart opened, you can verify your product and the selected options. If you find an error or simply change your mind, you should delete the product from the shopping cart. Changes in the product and its options cannot be done from within the shopping cart. A delete button is located to the left of each item in the shopping cart. Click on "continue shopping" to return to the on-line ordering page. Initially, the ordered quantity is set to one. If you wish to order another quantity, change this directly from within the shopping cart and click on "recalculate order". To add more products to the shopping cart, click on "continue shopping" and click on add-to-cart button associated with each individual product, one at a time. To add the same product with different options, modify your selections and click on the add-to-cart button. Use the "View Shopping Cart" button at any time to open the shopping cart without adding any product to it. Do not use the "Add to Cart" button just to look at the shopping cart as this will add to the items already in the shopping cart. When your shopping cart contains all the items
that you wish to order, click on "order checkout" to open the checkout form. Use
this form to provide the information necessary for processing your order. When
done with this, click on the "proceed with checkout" button located at the
bottom of the form. You will be given one more chance of reviewing the details
of your order. If you left out any of the required information, you will be
automatically returned to the checkout form. |
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Setting Internet Explorer to Remember your Check-out Form Information |
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To have Internet Explorer
automatically fill-in the fields of the check-out form (after you type the
first character in each field or double click on the field), set Internet Explorer to use in-line
AutoComplete. |
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We accept payment with American Express, Master
Card and Visa. |
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The automated confirmation e-mail that you will receive after placing an order shows zero amounts for both shipping charges and sales tax. This should not be construed as meaning that these charges are waived. Both shipping charges and any applicable sales tax will be added to your order at the time of shipment. We have elected to zero these charges in our order confirmation due to the complexity of having them correctly computed on an automated basis.
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Ordering on-line does not provide any priority over other ordering methods. The automated confirmation e-mail provides information about the typical shipping time for items in stock and this should be understood as our best estimate. When ordering on-line, you may request that we confirm to you a more specific ship date. This will be done separately from the initial confirmation e-mail.
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ROTRONIC Instrument Corp. (RIC) views security as extremely important, especially when dealing with credit card information. Both our shopping cart and checkout form reside on a secure server which belongs to a transaction network that is separate from the ISP hosting our web site. The transaction network used by RIC maintains a VeriSign certified SSL security certificate and information is protected by state-of-the-art encryption and firewall. No ordering data is captured by our own web site and no sensitive credit card information is transmitted by e-mail. Access to your information by RIC is password protected and credit card information is only visible to those RIC employees who need it to process your order. The above information is provided to the best of our knowledge and ROTRONIC shall not be held liable for any unintentional error or for any deficiency, or breach of security, in the service provided by the transaction network used to process credit card information. ROTRONIC Instrument Corp. practices a strict privacy policy. We shall not sell any information provided by you, nor shall we release such information to third parties, unless necessary or legally required.
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WARRANTY Subject to the exceptions and upon the conditions specified below ROTRONIC agrees to correct, either by repair or at its election, by replacement any defects of material or workmanship which develop within one (1) year after date of shipment of the product to the original Buyer by ROTRONIC, provided the investigation and inspection by ROTRONIC discloses that the product had manufacturing defects. Any product claimed to be defective must, if requested by ROTRONIC, be returned to the factory, transportation charges prepaid, and will be returned to Buyer with the transportation charges collect. Products found by us to have any manufacturing defects will be returned without charge to the Buyer, method of return to be determined by ROTRONIC. ROTRONIC shall be released from all obligations under all warranties either expressed or implied, if any product covered hereby is repaired or modified by persons other than its own authorized service personnel, unless such repair by others is made with the written consent of ROTRONIC or unless such repair in the sole opinion of ROTRONIC is minor or unless such modification is merely the installation of a new ROTRONIC plug-in component for such product ROTRONIC MAKES NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION OF THE PRODUCTS COVERED HEREBY OTHER THAN AS EXPRESSLY STATED HEREIN, ROTRONIC EXPRESSLY AND SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTY OF MERCHANTABILITY AND MAKES NO WARRANTY WITH RESPECT TO THE FITNESS OF ANY PRODUCT COVERED HEREBY FOR ANY PARTICULAR PURPOSE OR USE UNLESS SUCH A WARRANTY IS EXPRESSLY SET FORTH. THE BUYER OR ANYONE CLAIMING UNDER ANY WARRANTY RELATING TO PRODUCTS SOLD HEREUNDER AGREES THAT IF ROTRONIC BREACHED ANY SUCH WARRANTY, OR ANY WARRANTY IMPLIED EITHER IN FACT OR BY OPERATION OF LAW, OR IF ANY PRODUCT WARRANTED HEREUNDER PROVES DEFECTIVE IN ANY MANNER WHATSOEVER, ROTRONIC SOLE LIABILITY HEREUNDER IS LIMITED TO EITHER REPLACEMENT OF ANY DEFECTIVE PRODUCT OR AT THE, OPTION OF ROTRONIC, REFUNDING TO THE BUYER THE PURCHASE PRICE PAID FOR SUCH DEFECTIVE PRODUCT. THE BUYER AND ANYONE ELSE CLAIMING UNDER ANY WARRANTY RELATING TO PRODUCTS SOLD HEREUNDER EXPRESSLY AND SPECIFICALLY AGREE THAT ROTRONIC IS NOT RESPONSIBLE FOR, AND THE BUYER OR SUCH OTHER CLAIMANT OR CLAIMANTS SHALL ASSUME, ANY LIABILITY FOR PROPERTY DAMAGE, PROSPECTIVE PROFITS, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGE, OR OTHER COMMERCIAL OR ECONOMIC LOSS ARISING OUT OF USE OR POSSESSION OF ANY PRODUCT SOLD HEREUNDER. ROTRONIC SHALL NOT BE LIABLE FOR, AND A BUYER OR ANYONE ELSE CLAIMING UNDER ANY WARRANTY RELATING TO PRODUCTS SOLD HEREUNDER FURTHER AGREES, AND SHALL ASSUME, ANY LIABILITY FOR PERSONAL INJURY ARISING OUT OF USE OR POSSESSION OF ANY PRODUCT SOLD HEREUNDER. If a ROTRONIC Special Warranty covering a designated item or items is attached hereto the terms and conditions specified therein are incorporated herein by reference and shall supplement this warranty, in the event of a conflict between the terms and/or conditions specified herein and those specified in such Special Warranty, the terms and/or conditions of the Special Warranty shall control. Representations and warranties made by any person, including dealers and representatives of ROTRONIC. which are inconsistent or in conflict with the terms of this warranty (including but not limited to the limitations of the liability of ROTRONIC as set forth above), shall not be binding upon ROTRONIC unless given in writing and approved by an expressly authorized representative of ROTRONIC. PRICES The prices set forth are based upon the manufacture of the quantity and type ordered and are subject to revision when interruption, engineering changes or changes in quantity or quality are caused or requested by Buyer. Prices do not include warranty service or installation outside the United States and Canada. Clerical errors made by ROTRONIC are subject to correction. SPECIFICATIONS Weights and dimensions set forth in sales literature are not guaranteed unless previously certified in writing. ROTRONIC may, without affecting the obligations under a Sales Order, make insignificant changes in the specifications of the product or products delivered under the Sales Order from those contained in sales literature. SHIPMENTS Buyer is obligated to verify that any shipment corresponds to the packing slip. Shipments that show any shortages or discrepancy have to be reported in writing and returned in full to ROTRONIC within a period of ten (10) days from receipt of such shipment by the buyer thereof. In the case a shortage or discrepancy claim is made, ROTRONIC sole liability is limited to correcting the shipment or refunding the Buyer if no correction can be made within reasonable time. After expiration of the ten (10) day period, ROTRONIC will not be responsible for any shortage or discrepancy and the shipment will be deemed to be conforming to the packing slip. CANCELLATION AND RESTOCKING CHARGES Orders may not be cancelled
and shipments returned without written acceptance by ROTRONIC and payment of
a charge by the Buyer. Cancellation and restocking charges will be based on
the cost, including engineering, drafting, materials, labor and sales work
incurred by ROTRONIC. If cancellation or return is approved by ROTRONIC, the
following will apply: 2) Minimum charge of 50% of sales price, prior to any discount, if order is in manufacturing or if return concerns non-standard products or standard products in quantities of more than ten (10) units. DELIVERY The scheduled shipping or delivery date is our best estimate of the time the order will be shipped and ROTRONIC assumes no liability for loss, general damages, or special or consequential damages due to delays. TAXES AND DUTIES Federal, state or local excise, sales or use taxes shall be paid by Buyer. Buyers claiming tax exemption are responsible for providing ROTRONIC with all legally required documents and statements. Import duties and any other charges shall be paid by Buyers outside of the United States. PATENTS ROTRONIC agrees to defend any suit or proceeding brought against Buyer so far as based upon an assertion that any product, or any part thereof, sold under a Sales Order constitutes a direct infringement of any United States patent having a claim or claims covering solely the product itself, or any part thereof, or the normal use for which such product or part was designed, if notified promptly in writing and given authority, information and assistance (at ROTRONIC expense) for the defense of same, and ROTRONIC shall pay all damages and costs awarded therein against Buyer. If said product, or any part thereof, is in such suit held to constitute infringement and the use of said product or part is enjoined, ROTRONIC shall at its own option and at its own expense either (I) procure for Buyer the right to continue using said product or part, (II) replace the same with a non-infringing product or part, (III) modify it so it becomes non-infringing, or (IV) remove said product or part and refund the purchase price and transportation costs thereof. The foregoing obligations of ROTRONIC shall not apply to any infringement claim based upon (I) any use of any product sold hereunder in any process (other than a process carried out by such product as an inherent function of such product or in conjunction with any other product (unless such other product is an accessory especially designed and sold by ROTRONIC for use with the product sold hereby) or (II) any product manufactured to Buyer's design or any product having a design arising out of compliance with Buyer's specifications. The foregoing states the entire liability of ROTRONIC for patent infringement by said product. LIMITATION OF ACTIONS No action, shall be brought for any breach of this contract more than one (1) year after the accrual of the cause of action therefore. ACCEPTANCE No acceptance of the terms and conditions of this sale shall be effective which varies the terms hereof or proposes additional terms. Any such proposals shall be deemed rejected unless expressly approved by ROTRONIC APPLICABLE LAW This contract shall be governed and construed in accordance with the law of the State of New York. The venue for any action arising out of this agreement shall be Suffolk County, New York. |
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