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Calibration and Repair Services
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Services offered by ROTRONIC: The Service Department at ROTRONIC offers two distinct types of service:
For more details, please click on the following link: Calibration and Repair Services Procedure for returning a product for service: Prior to returning a product for service, you must obtain a Return Authorization Number (RAN) from ROTRONIC. Please note that our receiving department will not accept any product returned to the factory that does not have a Return Authorization Number (RAN) clearly marked on the shipping box. To obtain a RAN, either call (631) 427-3898 (Ext 21 or Ext 19) or use the on-line form provided on our website after clicking on the following link: Return Authorization Number Request Form You will promptly be given a quotation depending on the type of service and on the product or products to be returned. When you are ready to place a service order, call us back or send us an e-mail with your purchase order number. We will reply with a Return Authorization Number (RAN). Unless the return is for a warranty repair or similar situation, a RAN will be issued to you only against a purchase order number. When returning the product, mark clearly the shipping box with the Return Authorization Number provided by ROTRONIC Shipping, insurance and sales tax: Prices and service charges do not include shipping, insurance and any applicable sales tax. These items will be added to our invoice. Contact information: The ROTRONIC Service Department can be contacted as follows:
Phone : (631) 427-3898 Ext. 21 |